Terms of Use

  1. Acceptance
  2. Scope of Services
  3. Non Transferrable
  4. Disclaimer
  5. Customer Support
  6. Terms of Payment
  7. Consumption / Delivery of Services
  8. Refund / Cancellation
  9. Responsible use and Conduct
  10. Warranty and Restrictions
  11. Intellectual property
  12. Publishing & Copyright
  13. Limited Liability and Indemnity
  14. About these terms


XpoExpert is a unit of XpoExpert Global LLP. The Terms of Service governs the Services rendered by XpoExpert (Hereinafter referred to as the “service provider”). The terms represent the entire agreement and understanding between the service provider and the user and these terms supersede all documents or verbal consents or understandings (if any) given or made between the user and Service Provider prior to the date of these terms.

Acceptance

By accessing or using any online services (or any offline services ancillary to online services), software, data feeds or content as provided to the user on, from, or through the Service Provider’s website or mobile application (collectively forming the “Service”), it shall be deemed that the user has carefully read, understood and further has agreed to the terms of service, as incorporated hereunder. The Service Provider may, at its sole discretion, change, revise or modify the terms of services at any time, with or without notice. The continued use of the services following the modifications or changes shall be inferred as the acceptance to the revised terms. The changes, revisions or modifications shall be made effective for all users upon updating the revised terms on the website of the Service Provider. Nothing contained herein shall be deemed to confer any third-party rights or benefits to users of the service.

Scope of Services

XpoExpert provides specialized training and knowledge-driven training programs, along with overseas business delegations committed to empowering Indian businesses, MSMEs, and professionals to succeed in global markets. The training program / services are provided primarily through offline and hybrid modes. The training programs are available solely to users who have successfully registered and paid the fees for the specific programs. Access to the services is restricted to registered users, and the Service Provider reserves the right to grant, suspend, or terminate access in accordance with these Terms of Use. The Service Provider may, at its sole discretion and without prior notice, modify, expand, reduce, or discontinue any part of the training / services from time to time to enhance user experience, comply with legal requirements, or for operational reasons.

Non Transferrable

All services as rendered by the service provider are non-transferrable.

Disclaimer

In quest of providing the best of services, the Service Provider may alter, amend, change or discontinue the service, or any part of it, in order to make performance or security improvements, to augment the features and functionality, to improve and update the service as per the amendments and relevant prevailing laws and/or in order to prevent illegal activities on or abuse of the system. The service provider will balance and consider the impact of such changes on the use of the Service. The service provider may notify the user in case it discontinues or makes material change to the service, however, the same cannot be guaranteed in cases where the security and operations of the service is at risk, in order to prevent abuse or to meet legal requirements on an urgent basis. The terms shall further apply to upcoming services until notified separately.

Customer Support

Client satisfaction is the prime concern of the Service Provider herein, therefore, service provider offers users constant support and assistance. The users may address their account-related and/or any-related queries by clicking on contact link on the website and by providing the required details mentioned in the form. The user can also reach out to the service provider by sending an email at support@xpoExpert.com. The Service Provider undertakes to address the queries and concerns of the subscribers in a reasonable time.”

Terms of Payment

The training program / services rendered by the Service Provider are mentioned across each training programs, and Service Provider may revise or offer promotional discounts on fees at its own discretion.

Consumption / Delivery of Services

All services as rendered by the service provider are fully consumed or delivered to the registered users from the first day of successful registration, irrespective of no show or inactivity by the registered users.

Refund / Cancellation

The fees charged by the service provider for all training programs / services are non refundable. Upon cancellation of the training registration by any registered user there will not be any refunds of the fees.

Responsible use and Conduct

  1. In order to access the service, the user may be required to provide and upload certain information such as contact details, email id, phone number, etc. of the user, as part of the registration process. The user shall ensure that the information is correct, accurate, and up to date.
  2. The user is further suggested to submit documents over platform for the purpose of profile verification and also the user should exercise great caution before submitting any sensitive data on the platform. Alternatively, user can send the document over email to our customer support team in unavoidable circumstances.
  3. The user shall access and/or use the messaging platform for communication related to customer support and incidental communication thereto. The user shall refrain from using the platform of the Service Provider for any personal communication, any act against any state, any country, any organization to malign its image, its integrity, its sovereignty etc.
  4. Accessing (or attempting to access) any of the services and resources of XpoExpert through any means other than what the service provider offers, is strictly prohibited. The user specifically and unequivocally agrees not to access (or attempt to access) any of the resources and services, in part or in full, through any automated, unethical or unconventional means for any immoral, illegal or ulterior motive of harnessing the potential for public policy.
  5. The user is under strict and absolute liability for all information and activities under its account. The user shall be solely responsible for any consequences, loss, or damage that the service provider may directly or indirectly suffer or incur due to such unauthorized activities conducted by the user, as explained above, and the same may incur criminal or civil liability on the user.
  6. The service provider can at its own discretion remove any information or content that, it feels does not comply with the Terms of Use of Service, along with any information or content that it feels is otherwise offensive, harmful, objectionable, inaccurate, or violates any third party rights.

Warranty and Restrictions

The use of services are subjected to the reasonable restrictions and a warranty disclaimer which are detailed herein-below:-

  1. Warranty Disclaimer
    1. The user agrees that the use of the service shall be at the sole risk of the user. To the fullest extent permitted by law, XpoExpert, its owners, operators, consultants, affiliates, licensors and licensees exclude all warranties, express or implied, in connection with the services and the use thereof.
    2. Notwithstanding the efforts is made to ensure the accuracy and update of the material, the service provider admits no liability in relation to the accuracy, completeness, usefulness or otherwise of the service for any (i) errors, mistakes, or inaccuracies, (ii) damage or loss of any nature whatsoever, resulting from the access to and use of the service, iii) any unauthorized access of the secure servers organized and held by the Service Provider and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from the service, iv) any bugs, viruses, Trojan horses, or similar interceptions which may be transmitted to or through the service by any third party, and/or v) any errors or omissions in any service or for any loss or damage of any kind incurred as a result of the use of any service available on the website, emailed to the user, transmitted, or otherwise made available via the service. The material on the website shall not be construed to as a statement of law. The user shall seek legal and /or professional advice where appropriate.
    3. Service Provider does not guarantee, endorse assume responsibility or warrant any product or service advertised or offered by a third party through the service or any hyperlinked service or featured in any banner or other advertising, and XpoExpert will not be a party to or in any way be responsible for monitoring any transaction between the user and any third-party provider of products or services. For the purchase of any product or service through any medium, the user shall exercise great caution where appropriate.
    4. Service Provider and its Affiliates will not be responsible for lost profits, revenues, or data; loss of opportunity or anticipated savings; indirect or consequential losses, or punitive damages (in all cases whether such losses were foreseeable or not).
  2. Restrictions
    1. The user is not permitted to reproduce, download, distribute, transmit, broadcast, display, sell, license, alter, modify or otherwise use any part of the Service except: (i)as specifically permitted by XpoExpert; (ii)with prior written permission from XpoExpert and, if applicable, the respective rights holders; or (iii)as permitted by applicable law;
    2. Circumvent, disable, fraudulently engage, or otherwise interfere with the Service (or attempt to do any of these things), including security-related features or features that: (i) prevent or restrict the copying or other use of service; or (ii) limit the use of the Service;
    3. Access the Service using any automated means (such as robots, botnets or scrapers) or collect or use any information that might identify a person (for example, harvesting usernames), unless permitted by that person;
    4. Use the Service to distribute unsolicited promotional or commercial content or other unwanted or mass solicitations (spam);
    5. In addition to the general restrictions above, the following restrictions and conditions apply specifically to the use of Content. a) The Service, trademarks, service marks and logos (“Marks”) on the Service, are owned by or licensed to XpoExpert either directly or through its parent company, subject to copyright and other intellectual property rights under the law. b) The user may access service solely as intended through the provided functionality of the Service and as permitted under these Terms of Service. The user shall not copy, reproduce, make available online or electronically transmit, publish, adapt, distribute, transmit, broadcast,display, sell, license, or otherwise exploit any service for any other purposes without the prior written consent of XpoExpert. The service provider and its licensors reserve all rights not expressly granted in and to the Service and the Content. c) The user agrees to not circumvent, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use of the Service therein.

Intellectual property

Except for the rights specifically granted herein, each party shall retain its respective Intellectual Property owned by them prior to the Effective Date of the Terms of Service. Intellectual property shall include without limitation all rights to and any interests in any patent, design, trade mark, copyright, know-how, trade secret and any other proprietary right or form of intellectual property (whether protectable by registration or not) customer list, agreement, specification, device, design, system, process, logo, mark or style (“Intellectual Property”).

All Intellectual Property provided by and/or on behalf of XpoExpert, in any form whatsoever, which is owned by or licensed to XpoExpert Global LLP prior to being provided to the user, shall remain the property of XpoExpert Global LLP. The user shall acquire no right, title or interest in the XpoExpert Intellectual Property as a result of its performance of the Services. Neither Party shall reverse engineer, de-scramble nor de-compile the other Party‘s Intellectual Property. Notwithstanding anything contained, XpoExpert represents that it owns or has the right to use all rights to the Intellectual Property which it shall use to perform the Service pursuant to this Agreement.

Publishing & Copyright

All content published on this website, including but not limited to text, images, graphics, and videos, is created by our in-house team or through freelance and contract contributors, with or without the assistance of modern content creation tools. We maintain a strict zero-tolerance policy toward copyright infringement and make reasonable efforts to ensure that all materials are original or properly licensed.

If any content on this website is believed to infringe upon any copyright, trademark, or other intellectual property rights, you are requested to notify us with relevant details and proof of ownership. Upon receiving a valid notice, we will review the claim and, where appropriate, remove or disable access to the infringing content within 36 hours, in accordance with applicable provisions of the Information Technology Act, 2000 (India) and related rules and guidelines.

Limited Liability and Indemnity

The liability of the Service provider is limited as against the service, its use or its affects. Further, the user is liable to indemnify the service provider and the terms of liability and indemnity are hereunder:-

  1. Limited Liability
    1. Under no circumstances shall the Service Provider be held liable for any User for any loss, injury, claim, liability or damages of any kind resulting from the use or the inability to use the service,
    2. The service provider shall not be liable for any damage including but not limited to special, direct, incidental, punitive, exemplary or consequential, of any kind whatsoever in any way, resulting or arising out of the use of service or the inability to use the service.
    3. Service Provider makes reasonable effort to ensure that the information provided on the website or the application is accurate, however, the service provider does not guarantee or warrant the accuracy, adequacy, correctness, validity, completeness or suitability for any purpose. The service provider accepts no responsibility with respect to the accuracy of information on the website or application and does not represent that the information is completely error-free and accurate or that the server that controls the website or application, are free of viruses or harmful components. Notwithstanding the due caution and care as undertaken by the service provider herein to ensure that the database is completely reliable and error-free, the service provider seeks and claims exemption from any liability arising out of any such error in the database.
  2. Indemnity- To the extent permitted by applicable law, the user agrees to defend, indemnify and hold harmless the service provider i.e. service provider, its parent corporation, affiliates, consultants, licensors, licensee, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to the legal and the litigation fees) arising from
    1. The use and illegal use of and access to the Service by the user;
    2. The violation of any term of these Terms of Service by the user;
    3. The violation by the user of any third party right, including without limitation any copyright, property, or privacy right; or
    4. The claim that the Service caused damage to a third party.
    5. In case the user causes a technical disruption to the website or the application or in the systems transmitting the service to the user or others
    6. The service provider reserves its right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by the user and, in such case, the user agrees to co-operate with the service provider in the defense of such matter.
      The defense and indemnification obligation will survive these Terms of Service and the use of the Service.

About these terms

The liability of the Service provider is limited as against the service, its use or its affects. Further, the user is liable to indemnify the service provider and the terms of liability and indemnity are hereunder:-

  1. Delay and Force majeure- The Service Provider shall not be liable, in part of in full, for any delay or failure to provide the service or to perform any obligation on its part hereunder to the extent that such delay or failure is due to circumstances beyond its control being hacking of the website or the application of the service provider, act of god, war, hostilities, invasion, mobilization, requisition or embargo, rebellion of military or usurped power or civil war, riot, commotion, strike, lock out or disorder, acts or threat of terrorism and others. All rights, remedies, undertakings, obligations and agreements contained in these terms shall be cumulative, and none of them shall be a limitation of any other right, remedy, undertaking, obligation, or agreement of any of the parties.
  2. Continuation of the terms-If the Service ends, the following terms of the Terms of Service will continue to apply to the user being “Intellectual Property”, “Privacy Policy”, “Warranties and Restrictions”, “Limited Liability and Indemnification” and “About these terms”.
  3. Severance- If one or more of the provisions of the terms of service becomes void or unenforceable as a matter of law, then the Terms of Service will be construed as if such provision were not contained herein and the remainder of the terms will remain in full force and effect.
  4. Jurisdiction- The competent courts at New Delhi shall have the jurisdiction to settle any dispute or try any suit arising out of or in relation to the terms of Service. These terms are governed by and construed in accordance with the prevailing laws of India.
  5. Arbitration- In case there is a dispute arising out of the service rendered by the Service Provider as governed by these terms or out of the terms or its interpretation, the same shall be referred to Arbitration. In case there is a dispute between the CCM and the User/Sub-User, the Arbitrator shall be appointed by iWeMatch and the same shall be governed by the Arbitration and Conciliation Act, 1996 (amended upto date). In case the dispute arises between iWeMatch and the User, the arbitrator shall be appointed by iWeMatch from the list of nominated arbitrators. The seat and place of the Arbitration shall be at New Delhi only.